Data Deletion Instructions

1. Overview

Wasel CRM is operated by Astrecode for Technology (One Person Company LLC). This page explains how to request deletion of your data, whether you are a person who messaged a business that uses Wasel on Facebook Messenger, Instagram, WhatsApp or TikTok, or a business that uses Wasel. We delete or anonymize the data within 30 days and confirm when it is done.

2. If you messaged a business that uses Wasel

If you contacted a business through its Facebook Page, Instagram account, WhatsApp number or TikTok account, or submitted one of its lead forms, and that business uses Wasel, you can request deletion of the data Wasel holds about you in either of these ways:

Option A: Remove the app in your Facebook settings

• On Facebook, open Settings & privacy > Settings > Apps and Websites.
• Find the Wasel CRM app and select Remove.
• Facebook then sends us a data deletion request automatically. You will receive a confirmation code and a link to this page, where you can see the status of your request.

Option B: Email us

• Send an email to support@astrecode.com with the subject "Data deletion request".
• Tell us which Facebook Page, Instagram account, WhatsApp number or TikTok account you messaged, and your name as shown on Facebook, Instagram or TikTok (your TikTok username) or the phone number you used on WhatsApp, so we can find your data.
• We may ask you to confirm that the account or phone number belongs to you before we delete the data.

3. If you are a business using Wasel

Disconnect Facebook, Instagram, WhatsApp or Meta Ads

An administrator of your workspace can stop the integration at any time by removing Wasel's access in Meta Business Settings (Integrations > Connected apps) or by emailing support@astrecode.com from the account owner address with your workspace subdomain. We then delete the access tokens and delete or anonymize the related data received from Meta within 30 days.

Disconnect TikTok

An administrator of your workspace can disconnect TikTok at any time in Wasel under Social Integrations > TikTok > Disconnect, or by emailing support@astrecode.com from the account owner address with your workspace subdomain. We then delete the TikTok tokens at once, stop processing data from that account, and delete or anonymize the TikTok message data within 30 days.

Delete your Wasel account

To delete your whole workspace and all of its data, email support@astrecode.com from the account owner's email address and include your company name and workspace subdomain (for example yourcompany.wasel-crm.com).

4. What we delete

For a verified request we delete, or irreversibly anonymize where deletion is not technically possible:

• Messages and attachments exchanged with the business.
• Your name, profile picture and identifiers (Page-scoped ID, Instagram-scoped ID, WhatsApp phone number or TikTok user ID).
• Lead form answers and the CRM records linked to you.
• For businesses: access tokens, connected account details, and all workspace data.

We keep limited records only where the law requires it, such as invoices and tax records.

5. Timeline and confirmation

• We complete deletion or anonymization within 30 days of receiving a verified request.
• We confirm by email when the deletion is complete. Requests made through Facebook receive a confirmation code.
• You can check a request made through Facebook at https://wasel-crm.com/delete-data?code=YOUR_CODE.

6. Contact

For any question about data deletion, contact Astrecode for Technology (One Person Company LLC):

• Legal entity: Astrecode for Technology (One Person Company LLC)
• Commercial Register No.: 280865, Cairo
• Address: Office No. 2, Apartment 1202, 2 Mohamed Mostafa Hammam St., Nasr City, Cairo, Egypt
• Email: support@astrecode.com
• Phone: +20 115 527 6633
• Website: https://wasel-crm.com